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Data Governance & Trust

Privacy Policy

At Nakhra Jewels, we honor your personal data with the same discretion and craftsmanship as our luxury collections. Here is an open disclosure of how your information is safeguarded.

DPDP Act 2023

Fully compliant with India's Digital Personal Data Protection Act and international safety norms.

Zero Financial Storing

Card numbers, UPI PINs, and CVVs are never processed or retained on our direct servers.

Never Sold or Rented

We do not monetize your identity or share records with unauthorized advertising syndicates.

Section 01

Our Privacy Commitment

This Privacy Notice outlines how Nakhra Jewels (operated under the umbrella of its registered enterprise) collects, stores, processes, and protects your personal credentials when you access our e-commerce portal (nakhrajewels.com), purchase jewelry, or communicate with our support desk.

By engaging with our platform, you consent to the data practices documented within this policy. If you disagree with these stipulations, you may decline website cookies or refrain from placing transactions.

Section 02

Information We Collect

To deliver an uninterrupted bespoke shopping experience, we capture strictly relevant customer data points:

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Personal Coordinates

Full name, billing and shipping addresses, postal PIN code, primary email address, and mobile number.

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Transactional Records

Order references, specific SKUs acquired, order totals, and fulfillment timestamps (excluding banking keys).

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Account Credentials

Encrypted user credentials, past order logs, saved favorites, and communication history within the customer dashboard.

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Device & Network Data

IP address, browser type, operating system version, and clickstream navigation paths captured via secure cookies.

Section 03

Purpose of Processing

Your records are processed under legitimate lawful bases in conformance with DPDP Act 2023 regulations:

Order Execution & Dispatch Validating checkout payments, packaging orders, and transmitting consignments via courier tracking.
Concierge Communications Transmitting order confirmations, tracking alerts, and claims support via WhatsApp, SMS, and Email.
Fraud & Threat Mitigation Detecting automated bot attacks, suspicious transaction attempts, and unauthorized checkout activities.
Statutory Accounting Maintaining invoice records and sales audit ledgers required under Indian Taxation and GST frameworks.
Section 04

Payment Security Standards

Financial security is non-negotiable. All checkout transactions are executed via Razorpay, an RBI-authorized Payment Aggregator complying with the stringent PCI-DSS Level 1 standard.

Bank-Grade Encryption

Nakhra Jewels never views, processes, or archives your Debit/Credit card numbers, CVVs, netbanking credentials, or UPI MPINs. These remain encrypted directly inside the payment gateway's secure vault.

Security Advisory: Nakhra Jewels executives will never ask for your passwords, OTPs, or CVV numbers over the phone or WhatsApp. Never reveal payment credentials to anyone.

Section 05

Third-Party Data Sharing

We strictly do not trade, sell, or rent your personal data to brokerages. Data is exclusively disclosed to vetted infrastructure partners necessary to fulfill operations:

  • Courier Integrations: Shiprocket, Delhivery, Bluedart, or DTDC receive your delivery address and phone number for door delivery.
  • Payment Gateways: Razorpay receives billing identifiers for fraud validation and authorization.
  • Cloud Infrastructure: Hostinger secure servers house encrypted e-commerce databases.
  • Statutory Authorities: Disclosed only when formally mandated under valid court orders or Indian law.
Section 06

Data Retention & Archival

We preserve personal data only as long as is necessary to satisfy order fulfillment, warranty resolutions, and statutory compliance:

  • Invoicing and financial transaction logs are preserved for 7 years in compliance with statutory Indian GST and income tax mandates.
  • Non-purchasing browsing logs and transient shopping cart sessions are systematically purged after 90 days.
Section 07

Cookies & Web Beacons

Our website utilizes lightweight session tokens to maintain your items in the shopping bag, preserve login states, and evaluate page responsiveness.

You maintain the right to disable tracking cookies through browser preferences; however, disabling essential session tokens will cause cart functions and account pages to become inaccessible.

Section 08

Your Legal Rights (DPDP Act)

Under Indian privacy statutes, you possess direct authority over your stored digital records:

01

Right to Access & Summary

You may request an electronic summary of the personal data points currently held by us.

02

Right to Rectification

You have the privilege to update or amend inaccurate contact, billing, or shipping records.

03

Right to Erasure (Forget Me)

You may request the deletion of your account and data, barring records required by tax statutes.

Section 09

Grievance Redressal Officer

In adherence to the Information Technology Act 2000 and DPDP Act 2023, the details of our appointed Grievance Officer are set forth below:

Statutory Compliance

Grievance Desk

Nakhra Jewels (Advik Digiworld Enterprise)
Attn: Grievance Officer
Email: advikdigiworld@gmail.com
Helpline: +91 95299 07729 (10:00 AM – 6:00 PM IST)

Dispatch Formal Request
Nakhra Jewels • Global Data Security Governance • 2026 Edition