Final Sale & Hygiene Guidelines
At Nakhra Jewels, we hold the sanctity of our jewellery to the highest standard. Because handcrafted jewellery pieces directly touch the skin, we do not permit returns or exchanges to preserve absolute hygiene and artisan integrity.
Non-Eligible Circumstances
We do not accept returns, replacements, or cancellations under the following subjective circumstances:
- Change of mind after order dispatch or delivery.
- Slight natural variations in artisan stone shading or enamel tint due to screen calibrations.
- Styling, weight, or size preferences where specifications matched the listing details.
- Damage resulting from improper handling, moisture, or chemical exposure (perfumes/lotions).
Transit Damage & Fulfilment Discrepancies
While our packaging is engineered with multi-layer defensive cushioning, logistics handling can occasionally encounter transit incidents. We provide direct protection for genuine exceptions:
Incorrect Product Sent
You received a design, SKU, or colour completely disparate from your finalized order details.
Damaged In-Transit
The product arrived fractured, missing essential stones, or with broken metal mountings upon arrival.
The 4-Step Claim Protocol
All claims must be initiated within 24 to 48 hours of confirmed delivery. Follow this structured roadmap:
Halt Usage & Preserve Packaging
Retain the outer courier polybag, shipping label, protective boxes, and all tags in original state.
Prepare Supporting Proof
Keep your unbroken 360° unboxing footage and high-definition still photos of the flaw ready.
Contact Dedicated Concierge
Message our logistics desk on WhatsApp with your Order ID and digital proof.
Resolution Disbursement
Upon appraisal verification, a complimentary replacement or refund is authorized within 48 hours.
Mandatory Unboxing Video Protocol
To eliminate discrepancies and expedite legitimate claims with courier authorities, an unboxing video is mandatory for damaged or missing item disputes.
Unboxing Criteria: The recording must start prior to opening the tamper-proof flyer, clearly exhibit the shipping label and AWB number, and proceed without cuts, edits, pauses, or frame drops until the product flaw is revealed.
Refund Authorization & Processing Cycle
In cases where an exact replacement is out of stock or unfeasible, an authorized refund is remitted directly to the original payment source:
Gateway Refund Timelines: Refunds processed through our payment gateway (Razorpay) will reflect in your source account (UPI, Credit/Debit Card, Netbanking) within 5 to 7 business days, subject to individual bank clearance windows.
Order Cancellations
Orders can only be canceled if they have not yet entered the packaging or courier dispatch queue. Due to our automated express fulfillment workflow, cancel requests must be submitted within 2 hours of checkout confirmation.
Once an Air Waybill (AWB) has been generated with our courier partner, cancellations cannot be processed.
Frequently Answered Inquiries
Direct Client Support
Have an inquiry or need assistance regarding an ongoing consignment? Our dedicated support team is available from 10:00 AM to 7:00 PM IST.
Dedicated Claims Desk
Connect with our customer care specialist directly on WhatsApp with your Order ID for immediate resolution.
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