Order Processing & Dispatch
At Nakhra Jewels, every jewellery piece undergoes a meticulous 3-point quality inspection (gem setting, plating lustre, and clasp durability) before leaving our studio.
Orders placed before 2:00 PM IST on working days are prepared for dispatch within 24 to 48 business hours. Orders received during Sundays or national holidays are queued for processing the immediate next business day.
Bespoke / Custom Orders: Made-to-order pieces or custom sizing may require 4–7 business days of craftsmanship time prior to dispatch.
Shipping Tariffs & Complimentary Delivery
We maintain absolute transparency regarding logistics. Delivery fees (if applicable) are determined dynamically based on shipment destination and order value:
- Complimentary Shipping: Orders valued at ₹999 and above qualify for complimentary insured standard shipping across India.
- Standard Orders: A nominal flat fee of ₹70 – ₹99 applies to domestic orders below ₹999.
- All final delivery charges are explicitly itemized on the checkout screen prior to payment authorization.
Transit Durations & Regional Timelines
Our domestic shipments are powered by trusted priority partners (Bluedart, Delhivery, DTDC, Xpressbees):
- Metropolitan Centers (Mumbai, Delhi NCR, Bangalore, Pune): 2 to 4 business days post-dispatch.
- Tier II & Tier III Cities: 4 to 6 business days post-dispatch.
- Remote & North-Eastern Regions: 6 to 8 business days post-dispatch.
Live Tracking & Handover Security
The moment your consignment is registered with the courier wing, an automated tracking link along with an AWB tracking number is transmitted via WhatsApp and Email.
Please note that logistics tracking portals may require up to 12 hours after pickup to reflect real-time waypoint movements.
Transit Guarantee & Unboxing Protocol
All parcels dispatched by Nakhra Jewels are covered by comprehensive transit liability. To safeguard your luxury purchase against transit tampering:
Mandatory Video Protocol: We strictly advise customers to capture a continuous, uninterrupted 360° unboxing video starting from the sealed outer package up to the product reveal. In the rare event of transit damage or missing units, this video serves as instant proof for swift replacement.
Address Accuracy & Failed Attempts
Our couriers attempt delivery up to three (3) consecutive times before marking a package for Return to Origin (RTO). Please ensure that landmark information, alternate phone numbers, and PIN codes are 100% verified during checkout.
Re-dispatch charges resulting from incorrect address inputs or non-availability during delivery attempts will be payable by the client.
Concierge Client Care
Should your parcel experience an unexpected operational delay or logistical exception, our client concierge team is ready to intervene on your behalf.
Dedicated Delivery Support
Share your Order ID directly with our support specialist for priority tracking and courier coordination.
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